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Published on 15 May 2020
Just as lockdown was announced we launched our Planning for COVID-19 series of learning module webinars. Starting back on 24th March the first module covered forecasting, followed by sessions on homeworking, scheduling, real-time, mental health and creating future business continuity. These free webinars were designed to provide supporting knowledge to help Planners during this unprecedented time. The additional Networking session brought together the group to discuss and share their experiences. The last in the series looked at capturing learning and using COVID-19 as a catalyst to shape the strategy and build for the future.
These recordings are still available for you to watch on-demand, with each module guaranteed to give you ideas to at least prove you are doing the right things, or even better, improve.
In no particular order, my top takeaways were:
My final takeaway has been how connected The Forum community has been during a time of self-isolation and lockdown. The Planning for COVID-19 series brought together our members and provided an opportunity to learn and share ideas.
Watch the boxset: https://theforum.social/learning-academy/covid-19-webinar-series
Author: Phil Anderson
Author: Leanne McNamee
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel