Member Resources & Library

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Conference Endnote

Technology Showcase: Verint

Keynote: Investing in People & Technology

Keynote: Agent Wellbeing & Mental Health

Standards and Business Accreditation

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Keynote: Unlocking Opportunities

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