Originally broadcast Wednesday 3rd July, 10:30

In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process. 

Originally broadcast on Tuesday 2nd July, 14:15

Learn how Real-Time Team of the Year, eBay reintroduced Real-Time globally. Hear from Lloyds Banking Group on how they achieved a Best Practice Shift Review. 

Originally broadcast Tuesday 2nd July 09:30

How you can use this week to learn from our members. 

In summer 2023 I was at a conference with other gestalt therapists. The topic of AI, its impact on the world, and all of us, and how we might move toward and with it as a community came up. The discussion included the relationship that ageing and getting older has to our attitude on AI. In my opinion, AI is a proxy for Change and in some ways for the shape of the future. There were a lot of emotions in the room, including my own. I felt my anger rise: these ‘kids’ who were being talked about as adversely impacted by ‘how the world is and the inevitable change in the world’ are not another species, they are my kids, aged 13 and 14. Amazing young people who will have to find their path through an uncertain future. I was surprised by some of the strong reactions and responses in the room.

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations.

There’s been plenty of talking points in 2023; with the explosion of generative AI of course being the main one. However, this year we will see some real change in the industry.