Member Resources

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive


Partner News: Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Center Solution

Published on 09 September 2020

Partner News: Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Center Solution

The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises

WESTFORD, Mass.--(BUSINESS WIRE)-- Today, Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact center solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimization applications. Aspect Via users enjoy the ability to modularly deploy these best-of-breed applications on a common cloud platform optimized for scalability, security and accessibility for enterprises with as many as 15,000-plus agents.

Aspect Via enterprise cloud contact center supports intelligent inbound routing strategies and advanced outbound campaign and list management with regulatory compliance tools to help organizations comply with national, regional and local regulations. Additionally, the Aspect Via workforce optimization suite of applications delivers the most advanced forecasting and agent engagement capabilities for the mobile workforce, making it easy to manage, schedule and motivate agents working from anywhere. The Aspect Via platform equips contact centers with:

  • Your choice of modular contact management and workforce optimization applications that scale as organizational needs change
  • Superior omnichannel capabilities to deliver informed, powerful interactions in and across every channel, across self-service and live interactions
  • Multichannel forecasting and simulation models that provide accurate staffing and flexible scheduling across all channels
  • Centralized coordination for all enterprise outbound activities across contact center and other delivery groups
  • A persona-based, browser interface that enables staff to work from home or any other location as needed

“What’s really impressive about Aspect Via is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Aspect Via, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manage their daily and overall performance.” – Connor Shaw, Head of Omni-Channel Centre of Excellence, Hoist Finance

The Aspect Via 20 release comes to the market at a time when the need for remote worker capabilities is at an all-time high. Contact center agents using the Aspect Via cloud platform can easily work from any location, without incurring additional licensing fees or costs.

In addition, customers utilizing Aspect Via 20 can take advantage of:

  • An improved WFM smartphone interface that gives agents a modern, mobile UI with the same look and feel as the agent desktop experience
  • Expanded deployment options as well as a simplified cloud migration pathway that enables customers to work with the public cloud service provider of their choice
  • A Salesforce.com integration that allows the CRM application to be used as each agents' primary interface, thanks to an Aspect Via engagement center widget embedded directly in Salesforce.com, and ready access to their schedules, coaching, gamification awards and personal and team statistics.

Find out more about the Aspect Via cloud contact center platform.

Media Contacts:  

Michael Harris, Aspect Software CMO  

602-586-5810  

press.inquiry@aspect.com 

About Aspect

Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable solutions for self-service and live interaction management and workforce optimization are available on-premises or in any hosted, private or public cloud environment. For more information, visit www.aspect.com.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Published Date: September 2020

Comments (0)Number of views (21)

Author: Leanne McNamee

Categories: Library, News & Events, Partner News

Tags:

Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved - theforum.social