Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

How Knowledge Management supports front-line colleagues

Published on 13 August 2024

How Knowledge Management supports front-line colleagues

Francis Bacon said “knowledge is power” – and when it comes to your contact centre and the frontline of customer demands, knowledgeable agents are empowered agents, able to do their best work. By championing access to existing team knowledge, experience, and ideas, Knowledge Management provides a single source of truth, breaking down knowledge silos across the enterprise – with stunning results.

Read more from Alan Gates, EMEA Senior Solutions Consultant Verint

This article was first published in the 2024 Best Practice Guide - Shaping the Future

To download a full digital copy of the Best Practice Guide, click here.

Comments (0)Number of views (1678)

Author:

Categories: Library, Operational Improvement

Tags:

Print