Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

Published on 03 February 2022

Free Webinar The Changing Interdependencies within Contact Centre Stakeholders with NICE Systems

Hosted 3rd February 2022

Event date: 03/02/2022 12:00 - 13:00 Export event

Customer + Colleague + Corporate - The Changing Interdependencies within Contact Centre Stakeholders

Customer + Colleague + Corporate: Over time, each of these constituent parts of the contact centre ecosystem have traded focus. We are now in an age where colleagues and staff are seen as the key component to success. The "Great Resignation" is being driven by a highly competitive job market, with organisations competing for staff. What can contact centre managers to do combat this?

- Drive up employee engagement
- Offer effective development plans for staff
- Understand and map out the Employee Journey
- New definition of Hybrid Working
- What role does WFM play?

Comments (0)Number of views (3291)

Author:

Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Learning & Development

Tags:

Print