Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email

2024 Best Practice Guide: Shaping the Future

It can be too easy to fall into routine patterns, daily habits and standard procedures, taking assurance from doing what you’ve always done. However, in an ever changing and demanding world we can’t keep doing what we’ve always done. We must keep adapting, learning and growing both personally and professionally. As we build on our strength in numbers our next step is to shape the future and take responsibility of what happens. Lead ourselves to shape our future and not just allow ourselves to be shaped by what is happening around us. This means taking responsibility for yourself, your personal and professional life and how you approach each day.

Free Webinar: Best Practice Guide Review

Watch at your own pace

Let’s focus on the opportunity we have, as professionals, to drive improvement, whether in Planning, Insight or Customer Experience. Published earlier this year the 2022 Best Practice guide continues to be the Knowledge Management of thought leadership for the industry. This webinar will:
 - Introduce you to the key themes and trends to help you to be prepared for anything
 - Hear from members as they describe what they’ve learned form this year guide
 - Learn how to access a goldmine of content and be confident to succeed