Member Resources & Library

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive

Are you making the most of your apprenticeship levy?

Published on 14 August 2018

Are you making the most of your apprenticeship levy?

It’s been reported for a while that the apprenticeship levy is not reaping the rewards it set out to when introduced in 2017.
In 2006, the government commissioned a report into the skills of the UK by Lord Leitch. The following is an extract from its Executive Summary. A link to the full report can be found at the end of this article.
“A compelling vision for the UK. The Review recommends that the UK commit to becoming a world leader in skills by 2020, benchmarked against the upper quartile of the OECD (Organisation for Economic Co-operation and Development). This means doubling attainment at most levels."
Stretching objectives for 2020 include:

  • 95 per cent of adults to achieve the basic skills of functional literacy and numeracy, an increase from levels of 85 per cent literacy and 79 per cent numeracy in 2005;
  • Exceeding 90 per cent of adults qualified to at least Level 2, an increase from 69 per cent in 2005. A commitment to go further and achieve 95 per cent as soon as possible;
  • Shifting the balance of intermediate skills from Level 2 to Level 3. Improving the esteem, quantity and quality of intermediate skills. This means 1.9 million additional Level 3 attainments over the period and boosting the number of Apprentices to 500,000 a year;
  • Exceeding 40 per cent of adults qualified to Level 4 and above, up from 29 per cent in 2005, with a commitment to continue progression

Principles. The following principles underpin delivery of a raised ambition:

  • Shared responsibility. Employers, individuals and the Government must increase action and investment. Employers and individuals should contribute most where they derive the greatest private returns. Government investment must focus on market failures, ensuring a basic platform of skills for all, targeting help where it is needed most;
  • Focus on economically valuable skills. Skill developments must provide real returns for individuals, employers and society. Wherever possible, skills should be portable to deliver mobility in the labour market for individuals and employers.”

With that deadline looming, the apprenticeship levy was intended to incentivise employers to invest in the skills development of its employees by making learning more accessible and available. Restrictions (such as an upper limit of £15,000 per person, 20% of time off the job to learn) have made the levy prohibitive for some.

Read Leitch review of Skills - Prosperity for all in the global economy - world class skills here

Read the article that inspired this one at

Join in the discussion here. How have you found the levy? Are you using it to its advantage? How else are you investing in skills development of your people? Share your thoughts and experiences below.

Date Published: 14/08/2018

Comments (0)Number of views (1011)
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved -