Join Sabio for a concise, insight-packed webinar on how Amazon Connect Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses AI-driven forecasting, intelligent scheduling, and real-time intraday management to help organisations plan with confidence, adapt faster, and improve both service and employee experience.
Discover how Sabio is helping customers move beyond spreadsheets to modern, data-led workforce planning with Amazon FCS — delivered by Sabio Group.
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Dave Vernon,
Director,
The Forum
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Jim Fleming,
WFO/WEM Solution Consultant,
Sabio
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Pavan Dusanapudi,
Sr Solutions Architect, Applied AI,
AWS
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