Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. Register and log in above to see a wider range. Forum Members have access to the full library by logging in. If you see a message that says an article does not exist, try logging in to view it.
If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

AI automation: next generation speech and text analytics

Published on 17 January 2024

AI automation: next generation speech and text analytics

Chris Rainsforth at The Forum was talking with Carolina Lemos, formerly Product Marketing Manager at Talkdesk

Q: What are the barriers that stop people adopting technologies like this?

A: In contact centres, we see resistance to change when people think they have to redesign all their processes or bring in a lot of expensive experts.

Read more

This article was first published in the 2023 Best Practice Guide - Strength in Numbers: The Value of Community

To download a full digital copy of the Best Practice Guide, click here.

Comments (0)Number of views (550)

Author: Leanne McNamee

Categories: Library

Tags:

Print