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Published on 08 May 2017

Agent Engagement: How to Nail It

Staff turnover hurts the bottom line by thousands of pounds every time you have to replace an agent. Join Simon Waldron (injixo, Staples, Equiniti, Tsys) and Gaenor Smith (Care UK, RBS) to: 
  • Explore what engagement –  the buzz word of the moment – really means 
  • Learn how the resource planning team can make it happen.  
  • Get takeaways that you can put into action straight away in your workplace.

Watch the video of the presentation from Customer Strategy & Planning 2017.

Published Date: 08/05/2017

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