2025 Best Practice Guide
Raising Standards

2025 Spring Customer Strategy & Planning Conference
(Virtual)

Learn WHY we need to keep “Raising Standards in Customer Operations" 

16th - 20th March 2026

Online conference

A virtual week packed full of inspiring speakers 

Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
Outline Agenda

Customer Strategy & Planning (Virtual)

Monday 24th Mar
Tuesday 25th Mar
Wednesday 26th Mar
Thursday 27th Mar
Friday 28th Mar
09:30
Opening Keynote
Keynote
Keynote
Keynote
Keynote
Join The Forum and our members for this session on a key topic. 45mins
Join The Forum and our members for this session on a key topic. 45mins
Join The Forum and our members for this session on a key topic. 45mins
Join The Forum and our members for this session on a key topic. 45mins
Join The Forum and our members for this session on a key topic. 45mins

10:30
Panel Discussion
Panel Discussion
Panel Discussion
Panel Discussion
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
Thought Leadership followed by a panel discussion. 45mins
Thought Leadership followed by a panel discussion. 45mins
Thought Leadership followed by a panel discussion. 45mins
Thought Leadership followed by a panel discussion. 45mins
12:30
Technology Showcase
Technology Showcase
Technology Showcase
Hear from one of our partners on a key topic. 45mins
Hear from one of our partners on a key topic. 45mins
Hear from one of our partners on a key topic. 45mins
13:30
Panel Discussion
Keynote
Keynote
Panel Discussion
Endnote
Thought Leadership followed by a panel discussion. 45mins
Join The Forum and our members for this session on a key topic. 45mins
Join The Forum and our members for this session on a key topic. 45mins
Thought Leadership followed by a panel discussion. 45mins
Join The Forum and our members for this session on a key topic. 45mins
14:30
Panel Discussion
Panel Discussion
Keynote
Thought Leadership followed by a panel discussion. 45mins
Thought Leadership followed by a panel discussion. 45mins
Join The Forum and our members for this session on a key topic. 45mins
15:30
Panel Discussion

Thought Leadership followed by a panel discussion. 45mins
Conference Agenda

Customer Strategy and Planning

Monday 16th March
09.30
Opening Keynote
Join The Forum and our members for this session on a key topic. 45mins
10.30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
13:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
Tuesday 17th March
09.30
Keynote
Join The Forum and our members for this session on a key topic.45mins
10:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
12:30
Technology Showcase
Hear from one of our partners on a key topic. 45mins
13:30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
14:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
Wednesday 18th March
09.30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
10:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
12:30
Technology Showcase
Hear from one of our partners on a key topic. 45mins
13:30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
14:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
Thursday 19th March
09.30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
10:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
12:30
Technology Showcase
Hear from one of our partners on a key topic. 45mins
13:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
14:30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
15:30
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
Friday 20th March
09.30
Keynote
Join The Forum and our members for this session on a key topic. 45mins
Panel Discussion
Thought Leadership followed by a panel discussion. 45mins
10:30
13:30
Endnote
Join The Forum and our members for this session on a key topic. 45mins

Speakers

Phil Anderson
CEO
The Forum
Alison Conaghan
Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2026 Customer Strategy & Planning conferences and Awards celebration or email events@theforum.social.