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Published on 27 April 2019
Capacity Planning is fundamental because it demonstrates the link between commercial plans and operational resourcing. To support the business as analysts we need to minimise the variance between operational capacity and the needs of our customers.
Capacity is the amount of work you’re capable of completing in your operation. The key outcome of your capacity planning models, therefore, is to establish long-term customer demand and how this can be resourced. The cost of bad planning is inefficiency – either ‘resource occupancy’ will be too low (unnecessary cost) or too high (unsustainable, burnout) or customer demands will not be met as desired (poor quality of service). Read the full article.
First Published in the 2019 Best Practice Guide
Author: Leanne McNamee
Categories: Library, Planning & Resourcing