On-Demand Webinars

2023 Planning Awards: Frazer McCormack at VitalityHealth

2023 Planning Awards: Frazer McCormack at VitalityHealth is the go-to person for all projects delivering large and small improvements that have benefited the business and customers.

2023 Planning Awards: John Huxtuble at Shared Services

2023 Planning Awards: John Huxtuble at Shared Services took his team on a journey of building trust with operations and personal development leading to more confidence and the opportunity for promotions.

2023 Planning Awards: Tom Hammond at Aviva

2023 Planning Awards: Tom Hammond at Aviva devised an Allocation Framework that works as a structure for all the transformation modelling he has undertaken. The framework has really improved messaging with key stakeholders who may not be data orientated.

2023 Planning Awards: Lucy Clucas at North West Ambulance Service

2023 Planning Awards: Lucy Clucas at North West Ambulance Service wants to inspire others to take the leap of faith in their ability, to expand their knowledge and have the confidence to bring new ideas to improve understanding between planning and operations.

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi

2023 Planning Awards: Putting nurses at the heart of resource planning at Fresenius Kabi
The Day in the Life programme has helped nurses and planners understand each other’s challenges, so they work much closer together. A single resource model now works across all areas of this field operation. Improved engagement and better process have led to operational improvement, ensuring that all patients are visited in a timely manner.

2023 Planning Awards: Introducing planning at the Department for Education

2023 Planning Awards: Introducing planning at the Department for Education
This team now manage and prepare for customer contacts, especially for peak, which now plays out more like a normal week. Resource intensive reporting has been eliminated, with one version of the truth well established. They are better equipped and prepared, with far less pressure on team members and improved engagement as a result.

2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company

2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company
Redefining flexi-time at scale to provide flexibility for both the business and its people improving employee satisfaction and customer experience. Engaging with key operational stakeholders has been crucial to the success of this initiative, with over 1,000 colleagues now experiencing better work-life balance.

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA
Bringing data together in one version of the truth to drive understanding, learning and improvement for hybrid working. Using the data to help shape their home, office and hybrid working strategy, to improve attraction and attrition.

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General
Introducing a framework of understanding to use data to make better decisions. Launching Verint Workmanager to track and distribute work to support working practices for frontline employees. Transforming leaders, supporting long-standing processes and people to work in a different more future-minded way.

2023 Planning Awards: Tabitha Cantrell at Hoover Candy

2023 Planning Awards: Tabitha Cantrell at Hoover Candy interrogated the data supplied by their systems to uncover errors and gained the trust of both operations and the supplier.

2023 Planning Awards: Building a better tomorrow for both colleagues and customers at Vitality Health

2023 Planning Awards: Building a better tomorrow for both colleagues and customers at Vitality Health
The team embrace change and keep things very simple and transparent, with great stakeholder communication. Forecasting has improved, with accuracy close to 1%. Real-time optimise systems and reduce non-value contacts. By developing people in the team, they now have a wider view of their impact across the business.

2023 Planning Awards: Extending planning into new areas by building trust and support at SSCL

2023 Planning Awards: Extending planning into new areas by building trust and support at SSCL
The team are feedback driven and overcame change fatigue, with trust scores in the team rising every year. They’ve engaged with operations as they introduce planning into new areas. And they’ve developed the team, to build confidence and extend skills. This has led to promotion and development opportunities for all the analysts.