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Published on 27 June 2022

BPA Quality

BPA Quality


BPA Quality is the global leader in providing Managed Quality Assurance Services or contact centres worldwide. 

With increased expectations around service delivery we know that delivering a quality experience to your customers has never been more important, and meeting these expectations is a key strategic differentiator. 

With 30+ years' experience in contact centre quality we know that focus on QA, CX and EX can revolutionise
performance. We can help transform your business with:

  • Expert Independent Quality Assurance
  • Quality Experience Management software
  • Impactful training, coaching and development
  • Quality Effectiveness Auditing and Consulting
  • Analytics and Augmented Intelligence

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