BPA Quality is the global leader in providing Managed Quality Assurance Services or contact centres worldwide.
With increased expectations around service delivery we know that delivering a quality experience to your customers has never been more important, and meeting these expectations is a key strategic differentiator.
With 30+ years' experience in contact centre quality we know that focus on QA, CX and EX can revolutionise
performance. We can help transform your business with:
- Expert Independent Quality Assurance
- Quality Experience Management software
- Impactful training, coaching and development
- Quality Effectiveness Auditing and Consulting
- Analytics and Augmented Intelligence