Contact: Nadya Ahmed
T: 0208 326 8326
E: contact@businesssystemsuk.com
W: www.bslgroup.com

Address: 
462 London Road, 
Isleworth, 
Middlesex, 
TW7 4ED

You’re in safe hands with Business Systems (“BSL”). For over 30 years we’ve worked with our clients to give them the solutions they need to work effectively and deliver a fantastic Customer Experience (CX) when it matters the most.

We’ve harnessed our expertise in contact centre technology and digital transformation to drive the way businesses work. We count AO.com, UK Power Networks and Royal London among our customers.

Our Professional Services methodology is built around delivering business transformation and identifying individual business challenges. Our services include solution design, implementation, training, bespoke integration and support; a full end to end approach.

With one of the largest Workforce Optimisation and CX teams in Europe, we represent vendors such as NICE, Genesys and Calabrio etc. as well as developing our own Natural language, Multilingual chat technology.

Case Study Links

• https://bslgroup.com/about/case-studies/equiniti-workforce-management-wfm/
• https://bslgroup.com/about/case-studies/equiniti-speech-analytics/
• https://bslgroup.com/about/case-studies/zen-internet/
• https://bslgroup.com/about/case-studies/uk-power-networks-workforce-management-wfm/
• https://bslgroup.com/about/case-studies/royal-london/
• https://bslgroup.com/resources/white-papers-guides/the-what-why-and-how-behind-understanding-customer-intent/
• https://bslgroup.com/resources/white-papers-guides/8-emerging-cx-challenges-for-2023/
• https://bslgroup.com/about/case-studies/hastings-direct-nice-cxone-cloud-contact-centre-solution/

On-Demand Partner Videos

• BSL Top Tips Video Series – Preference Based Scheduling. Watch now
• Free Webinar – Top Challenges Contact Centres Face Around Scheduling & Forecasting And How To Overcome Them. Watch now
• Free Webinar: A Journey Worth Taking Sponsored By Business Systems. Watch now