Empowering Workforce Through Employee Flexibility

Creating flexibility and improving work-life-balance is at the heart of this case study. The HGS Planning team have embraced technology to support the digital first strategy by utilising key features to provide greater flexibility for its people. Empowering people, allowing them to have more control over the working schedules and breaks has also meant removing unnecessary communication and manual tasks, to free the Planning team to add more value.

Enhancing Operational Efficiency

In a bid to bolster operational efficiency and foster employee engagement, Leeds Bradford Airport undertook a transformative journey built on core planning principles and operational effectiveness. Through candid discussions and strategic foresight, the team navigated challenges and harnessed opportunities, heralding a new era of organisational resilience and employee empowerment.

Join Arbelle Dolev, Director of Customer Success at Centrical and the Ocado team as they share the secrets of their successful partnership which has resulted in the delivery of Ocado’s vision of a one stop shop for all employee engagement, performance management, rewards, recognition and quality management. Centrical are the first partner to win our prestigious Partnership of the Year awards for two years running.

Novuna exemplified the importance of effective team integration and operational efficiency in driving organisational success. Through collaborative efforts, transparent communication, and a commitment to continuous improvement, organisations can navigate challenges and seize opportunities in today’s ever-evolving business landscape.

CMS & Student Loans

CMS and Student Loans share details of the first ever integration of the OPX back-office system with NICE. This has delivered both a significant ROI and a full visibility of staff across the estate, enabling dynamic allocation of staff to different roles based on changing needs and operational priorities. This session will include an exclusive preview of the OPX product.

Calabrio, Business Systems & Motorway

Motorway share how through partnership with Business Systems they have successfully implemented Calabrio. This has delivered significant improvements in their WFM and Planning operations, including substantial improvements in adherence, an improvement in internal processes such as holiday requests and the fostering of more positive work environment resulting in greater employee satisfaction and improved customer service. This session will include a preview of the key functionality used to deliver these benefits.

Davies and Dŵr Cymru Welsh Water

Davies and Dŵr Cymru Welsh Water will share how they transformed the customer experience using interaction analytics to gain valuable insights to support their most vulnerable customers. One success story involved identifying a process issue that was impacting a vulnerable customer. This led to a process improvement that benefits all vulnerable customers. Davies' managed services, built on a highly accredited framework and cutting-edge technology, empower Welsh Water to pinpoint process improvements and customer service issues . This leads to faster, more effective resolutions for all customers.