2024 Summer Best Practice Showcase 
(In-person)

Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”

Thursday 27th June 2024, Principal Hotel, York

Gold Sponsor
Silver Sponsors

Showcasing the very 
best in the industry

This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.
Outline Agenda

Best Practice Showcase

09:30
Opening Keynote
Introduction from The Forum Team and Opening Keynote.
10:30
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute case study based presentation from Calabrio.
11:00
Showcases
Sharing the learning from our Innovation Awards
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute case study based presentation from Davies.
13:00
Forum Focus
Join this 20-minute case study based presentation.
13:30
Showcases
Sharing the learning from our Partnership Awards
15:00
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute case study based presentation.
15:30
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.
Conference Agenda

Community Conference

08:30
Registration Opens
09:30
Conference Opening Keynote
Introduction from The Forum Team and Opening Keynote.
10:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
10:30
Forum Focus
Join this 20-minute presentation on a key topic from Calabrio.
11:00
Showcase
Sharing the learning from our Innovation Awards.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation on a key topic from Davies.
13:00
Forum Focus
Join this 20-minute presentation on a key topic.
13:30
Show case
Sharing the learning from our Partnership Awards
15:00
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Forum Focus
Join this 20-minute presentation on a key topic.
15:30
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

Exhibitors

Venue

Principal Hotel, York
Station Road, York
YO24 1AA

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Best Practice Showcase conferences or email events@theforum.social.