2024 Spring Customer Strategy & Planning Conference
(Virtual)

Learn WHY we need to keep “Raising Standards in Customer Operations" 

13th - 17th May 2024

Online conference

A virtual week packed full of inspiring speakers 

Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.
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Outline Agenda

Customer Strategy & Planning (Virtual)

Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here
Booking details will follow.
Monday 13th May
Tuesday 14th May
Wednesday 15th May
Thursday 16th May
Friday 17th May
09:30
Opening Keynote
Keynote
Keynote
Keynote
Keynote
Hear from The Forum team on this year's theme. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
10:30
Keynote
Workshop
Workshop
Workshop
Workshop
Hear from The Forum or our members on a key topic. 45mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
12:30
Technology Showcase
Technology Showcase
Technology Showcase
Endnote
Hear from our partners Sabio as they share new ideas. 45mins
Hear from our partners Calabrio as they share new ideas. 45mins
Hear from our partners Verint as they share new ideas.. 45mins
Hear from The Forum or our members on a key topic. 45mins
13:15
Technology Showcase
Hear from our partners Business Systems as they share new ideas. 45mins
14:15
Interactive Keynote
Interactive Keynote
Interactive Keynote
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
15:15
Interactive Keynote
Interactive Keynote
Interactive Keynote
Workshop
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic.45mins
Join this session with thought leadership and open discussion. 90mins
Conference Agenda

Customer Strategy and Planning

Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here
Booking details will follow.
Monday 13th May
9.30
Opening Keynote
Hear from The Forum team on this year's theme. 45mins
10.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
12:30
Technology Showcase
Hear from our partner Sabio as they share new ideas. 45mins
14:15
Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Keynote
Hear from The Forum or our members on a key topic. 45mins
Tuesday 14th May
9.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Technology Showcase
Hear from our partner Calabrio as they share new ideas. 45mins
13:15
Technology Showcase
Hear from our partner Business Systems as they share new ideas. 45mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Wednesday 15th May
9.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion.  90mins
12:30
Technology Showcase
Hear from our partner Verint as they share new ideas. 45mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Thursday 16th May
9.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
14:15
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
15:15
Workshop
Join this session with thought leadership and open discussion. 90mins
Friday 17th May
09.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Endnote
Hear from The Forum or our members on a key topic. 45mins

Speakers

Phil Anderson
Director
The Forum
Alison Conaghan
Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Customer Strategy & Planning conferences and Awards celebration or email events@theforum.social.