2024 Autumn Conference #RaisingStandards
(Virtual)

Learn HOW you can apply“Best Practice”

14th - 18th October 2024

Online conference

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Gold Sponsor
Silver Sponsors
Agenda

Autumn Conference #RaisingStandards

09:30
Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here. 

Monday 14th Oct
Tuesday 15th Oct
Wednesday 16th Oct
Thursday 17th Oct
Friday 18th Oct
09:30
Opening Keynote
Keynote
Keynote
Keynote
Keynote
Hear from The Forum team on this year's theme. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
Hear from The Forum or our members on a key topic. 45mins
10:30
Keynote
Workshop
Workshop
Workshop
Workshop
Hear from The Forum or our members on a key topic. 45mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
Join this session with thought leadership and open discussion. 90mins
12:30
Interactive Keynote
Technology Showcase
Technology Showcase
Endnote
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from The Forum or our members on a key topic. 45mins
13:30
Technology Showcase
Interactive Keynote
Interactive Keynote
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas.  45mins
Hear from one of our partners as they share new ideas.  45mins 
14:30
Interactive Keynote
Workshop
Interactive Keynote
Workshop
Hear from The Forum or our members on a key topic. 45mins

Join this session with thought leadership and open discussion. 90mins

Hear from The Forum or our members on a key topic. 45mins

Join this session with thought leadership and open discussion. 90mins
Conference Agenda

Community Conference

Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here. 

Monday 14th Oct
09.30
Opening Keynote
Hear from The Forum team on this year's theme. 45mins
10.30
Keynote
Hear from The Forum or our members on a key topic. 45mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Technology Showcase
Hear from one of our partners as they share new ideas.. 45mins
14:30
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Tuesday 15th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion.90mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas.. 45mins
13:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
14:30
Workshop
Join this session with thought leadership and open discussion. 90mins
Wednesday 16th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Technology Keynote
Hear from one of our partners as they share new ideas. 45mins
14:30
Interactive Keynote
Hear from The Forum or our members on a key topic. 45mins
Thursday 17th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
14:30
Workshop
Join this session with thought leadership and open discussion. 90mins
Friday 18th October
09:30
Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Join this session with thought leadership and open discussion. 90mins
12:30
Endnote
Hear from The Forum or our members on a key topic. 45mins

Speakers

Phil Anderson
Executive Director
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased at £625 +VAT for in-person and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Autumn #RaisingStandards conferences or email events@theforum.social.