2024 Autumn: #RaisingStandards
(Virtual)

Learn HOW you can apply“Best Practice”

14th - 18th October 2024

Online conference

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Gold Sponsor
Silver Sponsors
Agenda

2024 Autumn: #RaisingStandards

09:30
Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here. 

Monday 14th Oct
Tuesday 15th Oct
Wednesday 16th Oct
Thursday 17th Oct
Friday 18th Oct
09:30
Planning Keynote
Insight Keynote
Customer Improvement Keynote
Structuring your Team
Hear from The Forum or our members. 45mins
Hear from The Forum or our members. 45mins
Hear from The Forum or our members on a key topic. 45mins
10:30
Opening Keynote
Workshop
Workshop
Workshop
Workshop
Shaping the Future
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
Forecasting & Capacity Planning
Join this session with thought leadership and open discussion. 60mins
Machine Learning & AI
Join this session with thought leadership and open discussion. 60mins
Complaints Handling
Join this session with thought leadership and open discussion. 60mins
Presentation Skills
Top 25 tips for audio visual excellence.60mins
12:30
Technology Showcase
Technology Showcase
Technology Showcase
Technology Showcase
Endnote
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Hear from one of our partners as they share new ideas. 45mins
Shaping the Future with Action
Hear from The Forum or our members as we wrap up a week of learning and sharing. 45mins
13:30
Technology Showcase
Workshop
Workshop
Workshop
Hear from one of our partners as they share new ideas. 45mins
Scheduling
Strategic People management not administrating shifts! 60mins
Data Governance 
Best Practice & pitfalls to avoid. 60mins 
Knowledge Management
Join this session with thought leadership and open discussion. 60mins
15:00
Workshop
Interactive Keynote
Workshop
Real-Time
A day in the life. 60mins
Top Tips for ChatGPT
Join this session with thought leadership and open discussion. 60mins
Learning & Training
Join this session with thought leadership and open discussion. 60mins
Conference Agenda

Community Conference

Coaching with a difference
The Listening Collective provides 'coaching with a difference' to people in Organisations. The difference being that their coaches are also trained psychotherapists. They are offering a limited number of FREE 30 minute confidential coaching sessions throughout the Conference. 

If you want to know more about what they do, you can check them out here. 

Monday 14th Oct
10.30
Keynote
Shaping the Future
Hear from The Forum or our members as we begin a week of learning and sharing. 45mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Technology Showcase
Hear from one of our partners as they share new ideas.. 45mins
Tuesday 15th October
09:30
Planning Keynote
Structuring your Team
Hear from The Forum or our members. 45mins
10:30
Workshop
Forecasting & Capacity Planning
Join this session with thought leadership and open discussion. 90mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas.. 45mins
13:30
Workshop
Scheduling
Strategic People management not administrating shifts! 60mins
15:00
Workshop
Real-Time
A day in the life. 60mins
Wednesday 16th October
09:30
Insight Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Machine Learning & AI
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Workshop
Data Governance 
Best Practice & pitfalls to avoid. 60mins
15:00
Workshop
Top Tips for ChatGPT
Join this session with thought leadership and open discussion. 60mins
Thursday 17th October
09:30
Customer Improvement Keynote
Hear from The Forum or our members on a key topic. 45mins
10:30
Workshop
Complaints Handling
Join this session with thought leadership and open discussion. 60mins
12:30
Technology Showcase
Hear from one of our partners as they share new ideas. 45mins
13:30
Workshop
Knowledge Management
Join this session with thought leadership and open discussion. 60mins
15:00
Workshop
Learning & Training
Join this session with thought leadership and open discussion. 60mins
Friday 18th October
10:30
Workshop
Presentation Skills
Top 25 tips for audio visual excellence. 60mins
12:30
Endnote
Shaping the Future with Action
Hear from The Forum or our members as we wrap up a week of learning and sharing. 45mins

Speakers

Phil Anderson
Executive Director
The Forum
Alison Conaghan
Customer Operations Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Customer Operations Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Customer Operations Specialist
The Forum

Prices & Booking

Places are free to members using member places in line with the level of membership. Extra places for each event can be purchased at £625 +VAT for in-person and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Autumn: #RaisingStandards conferences or email events@theforum.social.