2024 Autumn Conference #RaisingStandards
(In-person)

Learn HOW you can apply “Best Practice”

Tuesday 5th November 2024, Delta by Marriot - Nottingham Belfry Hotel 

Specifically designed

Our practitioner-led 
annual conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Gold Sponsor
Silver Sponsors
Conference Agenda

Autumn Community Conference

08:30
Registration opens
09:30
Conference Opening Keynote
Introduction from The Forum team to get you ready for a full day of learning and Opening Keynotes
11:00
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from Callminer on a key topic.

11:30
Collaboration Discussion
A discussion led session with interactive and thought-provoking exercises hosted by The Forum Team 
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute presentation from Calabrio on a key topic.

13:30
Keynote
Hear from our guest speakers.
14:15
Networking 
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute presentation from Verint on a key topic.

14:45
Interactive session
An interactive session lead. Take the opportunity to be part of an energetic, engaging and memorable challenge.
16:15
Conference Endnote
Hear from The Forum team as they close a great day of learning as they summarise the key takeaways to consider from each session during the day.
Conference Agenda

Customer Strategy & Planning 

08:30
Registration Opens
09:30
Conference Opening Keynote
Introduction from The Forum team and Opening Keynotes
11:00
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
11:00
Forum Focus
Join this 20-minute presentation from Callminer on a key topic.
11:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
12:30
Networking Lunch
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
12:30
Forum Focus
Join this 20-minute presentation from Verint on a key topic..
13:30
Keynote
Hear from our guest speakers
14:30
Networking
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
15:00
Collaboration Discussion
An interactive session which gives you the chance to speak to around 30 members on a topic of discussion.
16:15
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

Speakers

Phil Anderson
Director
The Forum
Alison Conaghan
Specialist
The Forum
Chris Rainsforth
Director
The Forum
Ian Robertson
Specialist
The Forum
Dave Vernon
Director
The Forum
Donna Whyman
Specialist
The Forum

Venue

Delta by Marriot - Nottingham Belfry Hotel 
Mellors Way off Woodhouse Way
Nottingham, NG8 6PY

Prices & Booking

Places are free to members using member places in line with the level of membership. 1 place purchased within a membership gives you a place at both the virtual and face-to-face event. Extra places for each event can be purchased at £625 +VAT for face-to-face and £295 +VAT for virtual.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Register Now

Fill in your details to register for the 2024 Autumn Conference or email events@theforum.social.