NatWest has been live with QStory, the pioneers of intraday automation for 12 months. The initial roll out was to 2,500 agents in Customer Contact. Other departments rapidly came on board, taking the total deployment to 4,000 agents.
Hear how this implementation has helped to;
- Deliver the NatWest colleague agenda and associated cultural change
- Enable the reinvestment of time back into agent professional development and engagement
- Transform productivity and schedule adherence