Member Resources

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive

Using rule-based thinking and automation to transform performance real-time

Published on 26 February 2020

Using rule-based thinking and automation to transform performance real-time

In the workshop at November’s planning conference, we spoke to our members to learn from their experience. There were really good discussions about five different approaches to real-time management and the pros and cons of each (see boxes). This built on April’s article about a maturity model for real-time. Are you still mainly administrating updates, after the event? Or, at the other end of the scale, are you using data & analytics to drive decisions or automate actions? Read the full article.

If you have any thoughts please post a comment in the LinkedIn article here

Author: Alison Conaghan

Date: 26/02/20

Comments (0)Number of views (30)

Author: Leanne McNamee

Categories: Library, Planning & Resourcing


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved -