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Published on 23 May 2019
I was reminded of this when I read the below article this morning.Teachers are withdrawing pupils from A level exams at the last minute due to poor mock results.They argue that they are acting in the best interest of the students this may or may not be true and could be argued either way. What is unarguable is that this will improve their pass rates. In August pass rates will be published and the school will be judged on these. Parents will select schools with the best pass rates to get the best possible education for their children. It must be a temptation to remove the lowest performing students. If we look at these targets in isolation and allow these to be achieved by any means possible then these league tables risk undermining the very thing they are looking to achieve. Take a few moments to think about the metrics and targets in your organisation. Are these really driving the right behaviours?
Date Published: 23/05/2019
Author: Leanne McNamee
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel