Member Resources & Library

Enjoy a trusted place where you can easily find solutions, explore the full Forum archive

Targets drive behaviours

Published on 23 May 2019

Targets drive behaviours

I was reminded of this when I read the below article this morning.Teachers are withdrawing pupils from A level exams at the last minute due to poor mock results.They argue that they are acting in the best interest of the students this may or may not be true and could be argued either way. What is unarguable is that this will improve their pass rates. In August pass rates will be published and the school will be judged on these. Parents will select schools with the best pass rates to get the best possible education for their children. It must be a temptation to remove the lowest performing students. If we look at these targets in isolation and allow these to be achieved by any means possible then these league tables risk undermining the very thing they are looking to achieve. Take a few moments to think about the metrics and targets in your organisation. Are these really driving the right behaviours?

Date Published: 23/05/2019

Comments (0)Number of views (925)
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved -