Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
Originally broadcast Wednesday 11th October, 12:30
Graeme and Colin will talk about the differences in requirements for delayed response contacts and how NICE WFM is supporting them.
Categories: Library, Planning & Resourcing, Back Office & Beyond The Contact Centre, 2023 CC Videos
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CC Videos
Calabrio customers swept The 2023 Forum Awards with 8 shortlisted and 4 wins, including the Department for Education and Hoover Candy who both picked up prestigious Planning awards. Join self-confessed WFO enthusiast and expert, Scott Budding, for a lively discussion on best practice from our award-winning customers, and live demonstration of the top capabilities of Calabrio's solution as voted by our users!
Categories: On-Demand Webinar Recording, Library, Planning & Resourcing
Originally broadcast Wednesday 17th May 2023, 12:30
One Workforce. The Future of Customer Contact? Join this fascinating session with Verint as we explore how to engage customers in the right way at the right time by removing role and people silos to increase capacity, flexibility, and agility. 45mins
Categories: Library, Planning & Resourcing, 2023 CSP Videos
Originally broadcast Tuesday 16th May 2023, 13:15
Forecasting and AI working together to drive Accuracy. Join Colin and Graeme from NICE as they will be demonstrating the role of data and AI in the forecasting process, and how it drives improved accuracy.
Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Digital & Omni-Channel, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 13:15
Powering Game Changing Contact Centres. QStory will be showing you how to use next level automation to supercharge agent engagement and unlock maximum performance.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 12:30
WEM and wellbeing, understanding AX during operational change. Join Sabio's expert team to discover the power of their new and cutting-edge wellbeing technology, integrated into the agent desktop and WEM capabilities. This innovative approach provide a systematic view of the impact of the workplace on the employee, as well as practical guidance to promote success.
Categories: Library, Planning & Resourcing, Operational Improvement, Strategy & Leadership, Learning & Development, 2023 CSP Videos
Originally broadcast Monday 15th May 2023, 09:30
Hear from The Forum team on this year's theme - Strength in Numbers, The Value of Community and what this personally means to them. This thought provoking session will frame the week of learning that will be available through the rest of the Virtual Conference and challenge you to own your learning.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2023 CSP Videos
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel
Categories: Library, Planning & Resourcing, Partner News