Catch up on our previous conferences. Click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.
Technology Showcase - NICE
Originally broadcast Tuesday 16th May 2023, 13:15
Forecasting and AI working together to drive Accuracy. Join Colin and Graeme from NICE as they will be demonstrating the role of data and AI in the forecasting process, and how it drives improved accuracy.
Interactive Keynote: One Workforce - The Future of Customer Contact?
Originally broadcast Wednesday 17th May 2023, 12:30
One Workforce. The Future of Customer Contact? Join this fascinating session with Verint as we explore how to engage customers in the right way at the right time by removing role and people silos to increase capacity, flexibility, and agility. 45mins
Shaping the future: get on the front foot when facing change and uncertainty.
How do we shape future operating models?
Free webinar: Learn from our award-winning customers with Calabrio
Calabrio customers swept The 2023 Forum Awards with 8 shortlisted and 4 wins, including the Department for Education and Hoover Candy who both picked up prestigious Planning awards. Join self-confessed WFO enthusiast and expert, Scott Budding, for a lively discussion on best practice from our award-winning customers, and live demonstration of the top capabilities of Calabrio's solution as voted by our users!
Are you an employer of choice?
Flexibility, personal choice and the value of time
How to become a true brand guardian
Keynote: The Value of Community
Originally broadcast Monday 9th October, 09:30
In this opening keynote, The Forum team members will discuss the importance of community. They will provide practical advice to help you expand your connections within and beyond your organisation.
Technology Showcase: NICE
Originally broadcast Wednesday 11th October, 12:30
Graeme and Colin will talk about the differences in requirements for delayed response contacts and how NICE WFM is supporting them.
How to unlock value in moving to the cloud
Operational Readiness
Enhancing Efficiency and Engagement across 169 Branches at Bank of Ireland
Inspiring Personal and Professional Development at eBay
Firstflex: Collaborative Problem-Solving at Firstsource
Firstlink: Transforming Operations at Firstsource
Empowering Workforce Through Employee Flexibility at hgs
Navigating Operational Challenges with Data driven decision-making at Hiscox
Driving global standardisation & the power of effective communication at indeed
Enhancing Operational Efficiency at Leeds Bradford Airport
Shift Pattern Design Framework at Lloyds Banking Group
Empowering Teams through Innovative Workforce Management at Motorway
Operational Excellence at Novuna
Business Evolution at OVO Energy
Driving Operational Excellence at TSB
Benenden Health Planning Team and Steven Miller Planning Manager
eBay Real-time Team
Leeds Bradford Airport Planning Team
NFU Mutual Planning Team
Wheatley Housing Planning Team