Member Resources & Library

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1-Day Influencing Skills for Analysts & Managers

Date TBC

1-Day Influencing Skills for Analysts & Managers

Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;

  • Understand the concept of influencing vs manipulation
  • Be able to apply social styles and six key principles to aid influencing
  • Appreciate how humans make decisions
  • Take away methods to try in the workplace
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Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills

1-Day Feedback & Coaching for analysts

Date TBC

1-Day Feedback & Coaching for analysts

Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;

  • Understand the role of feedback and be able to articulate best practice
  • Have developed and practised coaching skills
  • Know how to use coaching style questions to deliver feedback
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Categories: The Quality & Customer Experience Forum, One-day Workshops,

1-Day Stakeholder Engagement and Communication

Date TBC

1-Day Stakeholder Engagement and Communication

Learn how to create your own stakeholder map and communication plan, teaching you basic influencing skills to help you succeed. After this course, you will;

  • Understand how to identify stakeholders and use a mapping tool
  • Create a communication plan and engagement strategies for stakeholders
  • Be able to deploy simple influencing skills at work
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Categories: The Professional Planning Forum, One-day Workshops, Stakeholder Engagement

1-Day Telling A Story With Numbers Workshop

Date TBC

1-Day Telling A Story With Numbers Workshop

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

  • Be able to display complex data in a simple way
  • Have techniques for emotional engagement
  • Have a clear engagement strategy
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Categories: The Professional Planning Forum, The Data, Analytics & Insight Forum, One-day Workshops, Telling a Story with Numbers