This year, AI-powered automation tools will be more affordable and accessible, integrated into everyday apps. This will lead to increased adoption by consumers and businesses everywhere. These trends are not just about streamlining processes; they’re about ushering in a new automation-led era of efficiency and new possibilities, where machines and algorithms work in harmony with human ingenuity to provide enhanced personalised experiences. Here are five of the biggest trends in AI-enabled automation we can expect to see this year:

1. Greater collaboration between humans and AI

Despite the latest development in AI they are still far from replicating human excellence. AI is not meant to replace humans, but rather enhance our capabilities. In the coming months, we can expect to see more humans and AI working together to create new products, services and experiences. AI will play a key role in professional and personal growth for humans, providing customised insights.

With stark attrition and heightened skills scarcity, taking care of people is vital. With the assistance of automation, we can offer tailored messaging and coaching suggestions, empowering individuals to strive for their full potential. AI will be an insightful ally, helping each employee not just survive but thrive. Leading to improved retention and performance for the entire business. To make this a reality, businesses may need to consider restructuring or offering new training and measures that reinforce understanding on the parameters and benefits of an AI-human partnership. On a broader scale, the rise of ‘AI assistants’ may lead to the need for more accessibility in the form of devices that put “AI in your pocket”, either as part of existing mobile device upgrade or a new kind of device!

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This article was first published in the 2024 Best Practice Guide - Shaping the Future

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