On-Demand Webinars

Catch up with past Partner Webinars here. These are free to watch and do not count towards your membership.
Click on the logos below to see content from The Forum or our partners.

Free Webinar: 2024 Best Practice Programme

Watch at your own pace

On the 24th January The Forum launched our 2024 best practice programme, which includes: virtual networking, learning from our award finalists, our spring customer strategy & planning conference, along with the summer & autumn conference later in the year.

For those who follow The Forum, you will know that each year we reframe our thinking with an annual theme.

Join us for another year of improving, growing as a person and professional feel the value of the community.

Understand the Value of Time in Real-time Planning

Watch at your own pace

As planners do we see time away from the operation mainly as a cost to control? Instead, how could we analyse where each different area of shrinkage time is adding value? We need to look from the colleague as well as the customer and commercial point of view. This webinar will look at how planners in a real-time environment need to consider these items and how this can change our decisions,
 - Be inspired by an award winning Tactical Planning Manager who demonstrated their success in our 2023 Planning Awards
 - Understand how decisions can affect adjacent measures to the ones we expected.
 - Hear the top takeaways from our awards judges from this year’s awards programme.

Scheduling and the Flexibility Toolkit

Watch at your own pace

Scheduling isn’t any easier, however our understanding of what works and what doesn’t improves year-on-year, especially with award case studies from Student Loans and RSA. This webinar will explore the challenges of scheduling how the flexibility supports changes and how we can learn from inspirational best practice case studies.
 - Learn the key concepts to build sustainable flexibility.
 - Benchmark yourself by learning what other organisations have successful implemented.
 - Be inspired by Flexi-time at The Student Loans Company and other award case studies.

Forecasting, shaping the future with playbooks

Watch at your own pace

The purpose isn't to predict the future it is to prepare for the future. The one thing we can predict with confidence is that the future will be uncertain. 

In this webinar we will explore how to forecast uncertainty and have the right plans and playbooks in place to be prepared to deal with this.

Building Best Practice Technology Partnerships

Watch at your own pace

Making the right decisions when investing in Technology is vital to guarantee it drives value. More importantly building a partnership with your provider is often the most critical step to ensure effective deployment, understanding, embedded usage and engagement.  This webinar will look at what it takes to build an award winning partnership with your technology provider, learning from Award winning Case Studies and our industry leading Judges.
- Learn the building blocks for developing a successful partnership
- How communication and understanding lay the foundations for success
- Be inspired by award winning organisations who demonstrated their success in our 2023 Partnership Award

Learning from the 2023 Awards

Watch at your own pace

The Forum is always looking for new and inspirational examples of organisations, teams and people raising standards and this year’s awards again demonstrated best-in-class examples of organisation innovation & transformation. This webinar will help you to learn more about the awards programme, including how to access the 68-short-listed finalists stories and hearing from the judges who supported the programme. As a learning organisation our responsibility is to make learning easy for you, and these award case studies provide practical ideas and solutions alongside their inspiring stories.
 
The 2024 Awards submission is open now, so why not get involved? Hear from this years participants on what it is like to be a finalist and what is involved in the process, alongside hearing what its like to be a judge.

Free Webinar: Winning Employee Engagement In Times Of Uncertainty! with Centrical

Watch at your own pace

We are operating in very stressful and uncertain times. State of turmoil, the cost of living keeps rising and companies are under pressure as the economy is in turmoil.
How are these issues affecting employees?  Companies continue to hear discontent as employees struggle -- feeling underpaid, undervalued, over-worked, and stressed.
And even with all this uncertainty, companies are still struggling with attracting and retaining quality employees. Therefore, we need to focus on the employee experience more than ever.

Free Webinar: How your business can fight back against volatile demand. Sponsored by QStory

Hosted on 30th September 2021

Traditional forecast models and techniques have been undermined by changes in customer behaviour as a result of the pandemic which have made demand levels increasingly volatile. Instead of being a cause for concern, is this an opportunity for Planning teams everywhere to change their focus?  Is it time that the focus was placed on flexibility and the ability to respond to volatility? In this webinar, David Preece from QStory and Dave Vernon Director at The Forum will discuss the drive for accuracy vs the drive for agility and highlight the key role that Intraday Automation can play in helping planners to adapt to 'the new different'.

Free Webinar: The Agents' Voice - hear what they have to say

Watch at you own pace

Research findings that will surprise you

QStory will share with you recently conducted research with Contact Centre agents to understand what really drives them, why they move jobs, what makes them happy, what they think makes the customer happy and why they want to stay with their employer.

Join QStory's COO Fiona Coleman and Customer Success Manager, Tony D'Cruze are joined by Marcus Hickman from Davies Hickman and special guest Martin Teasdale.