Catch up with past Partner Webinars here. These are free to watch and do not count towards your membership.Click on the logos below to see content from The Forum or our partners.
20 Transformational Innovations Changing the Future of Work
Celebrating the 20 finalists from this year’s Innovation & Transformation awards. Trailblazers who are redefining workforce planning, customer experience, and operational excellence. From AI to culture change, these organisations are proving that bold thinking drives real-world results.
Endnote: Raising Standards
Originally broadcast Friday 28th March 2025 at 13:30
Closing the week with practical tips on how to use learning to drive action and raise standards.
25 Years of Innovation & Transformation Keynote
Originally broadcast Friday 28th March at 09:30
Celebrating 25 years of the Innovation & Transformation Awards, this keynote takes a look back from a finalist and judges perspective. Discussing key industry shifts, from workforce flexibility and real-time analytics to automation and omnichannel experiences. We will also explore what the next 25 years of Raising Standards could look like.
Technology Showcase: Calabrio
Technology Showcase: Verint
Originally broadcast Wednesday 26th March at 12:30
Moving from AI Experiments to AI Success in the Contact Centre and Beyond Hear inspiring success stories from Verint customers who have transformed their operations with AI. Learn how they overcame challenges, achieved efficiencies, and delivered exceptional customer experiences. Discover practical steps to move from AI experiments to tangible successes, and gain insights for your own AI initiatives.
Technology Showcase: NICE
Originally broadcast Tuesday 25th March 2025 at 13:30
WFM Augmentation AI and Robotic assistance are buzz words and topics amongst the industry at the moment. NICE demonstrates how technology is supporting the operation, both from an agent experience viewpoint and an administrative and operational perspective. Practical application and examples of AI in the contact centre
Membership Panel Discussion
Originally broadcast Monday 24th March 2025, 10:30
Membership – The Value of a Professional Community Talking with members Anglian Water Services, Aviva UKGI and PTSB and discussing how they get value from being part of a professional community and the items that gives them the most value for their teams, organisation and personally
Opening Keynote - Raising Standards
Originally broadcast Monday 24th March 2025, 09:30
The Forum has spent 25 years building a vibrant, future-focused community that embraces change, disrupts complacency, and fuels innovation. As we look ahead to the next 25 years, the challenge isn’t just keeping up—it’s leading the way. Join us on this journey of continuous improvement, where we redefine what’s possible, break through limitations, and shape the future of business excellence.
Learning & Development with The Forum
Originally broadcast Monday 14th October 2024, 13:30
Hear from Chris and Dave, Directors at The Forum as they take you through some of the learning journeys of our members and how our cloud-based Learning Management System is enhancing the learner experience.
Panel Discussion: Standards Benchmarking
Originally broadcast Monday 14th October 2024, 12:30
Hear from members who have completed the Standards Benchmarking process to understand how they approached the self-assessment process and implemented change from their learning. 45mins
Opening Keynote - Shaping the Future
Originally broadcast Monday 14th October 2024, 10:30
This year we challenged you to Shape Your Future, but is the future already here?
Partnership Perfection: Hear from our associate heroes
Originally broadcast Thursday 4th July, 13:15
Join our Associate Heroes as they share their key ingredients for the perfect partnership