Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.
Introduction into shrinkage calculations, tiered shrinkage, historical tracking. Understand the importance of calculating shrinkages so they are optimised for your operation the key differences and impact on your resource requirements
- What is included in shrinkage?
- The importance of calculating shrinkage correctly.
- Which method should you use for planning, budgeting.
Categories: Forecasting & Analysis Recording, Operational Effectiveness Recording, BT-EE Webinars
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module;
- Understand your organisational goals
- See how to balance your strategies
- Learn how to align the right metrics and targets to your strategies
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, MI & Insight Recording, Impactful Professional Recording, Operational Effectiveness Recording, Strategy Analyst Recording
- How to Identify Sample Bias & ensure you reduce the likelihood of bias
- The impact on your data and insight validity from Sample Bias and the potential impact to your business
- Common Sample Bias issues to look out for
Categories: Forecasting & Analysis Recording, MI & Insight Recording
In many organisations forecasting is limited to volumes of contacts or work, but we can do so much more. Whether we are forecasters or analysts, applying these techniques to our other metrics can open up a wealth of opportunities for improvement.
- Learn how using forecasting techniques can open up new opportunities in your organisation.
- Hear how innovation awards finalists are putting this into practice.
Categories: Forecasting & Analysis Recording
This module provides an introductory understanding of:
- the fundamental inputs and outputs of the forecasting processes.
- the role of forecasting within the planning cycle
- the characteristics of best in class forecasting teams as evidenced through The Forum's Standards Benchmarking programme
This course is part of the “strategic analyst” series of webinars, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative.
In this webinar we will explore:
- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting
Categories: Forecasting & Analysis Recording, Strategy Analyst Recording
The setting of an arbitrary blanket target of say +/-5% forecast accuracy highlights that an organisation does not truly understand the nature of forecasting. Explore the key responsibilities of forecasting and how to take a holistic view when setting measures of success. Learning outcomes include:
- What does good look like? Explore the key characteristics of an ideal forecast and key considerations to develop understanding and learning.
- Define your purpose. Understand how forecasting can support your business strategy and impact it can have on customers and colleagues.
- Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.