Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 15 February 2019

Introduction to Forecasting (With Lessons From The Best In Class)

This module provides an introductory understanding of:
- the fundamental inputs and outputs of the forecasting processes.
- the role of forecasting within the planning cycle
- the characteristics of best in class forecasting teams as evidenced through The Forum's Standards Benchmarking programme