Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Tactical planning, automation and empowerment

Watch on-demand videos

This virtual Case Study Live is your chance to meet and speak with Awards finalists from Domestic & General, QStory, Legal & General and Severn Trent Water. These teams and managers have made changes in their business which mean that there have been huge improvements in how they can react tactically to changes on the day.

Focus on the customer journey & operating model

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This virtual Case Study Live is your chance to meet and speak with Awards finalists from two inspiring and contrasting nominations at North Yorkshire County Council and ClickMechanic. Both finalists have built completely new operating models that puts the customer at the heart of what they do and, whatever your sector, you have much to learn from the challenges they faced, the stakeholders they needed to engage and the solutions they put in place.

Insight: practical tips from three great insight teams

Watch on-demand videos

Take the chance at this virtual Case Study Live to meet and speak to analysts from three great Insight teams from our 2021 Awards at: Flutter Entertainment, Welsh Water and Three Ireland. These finalists are using insight and reporting to deliver real value for their stakeholders and their organisations.

Focus on Homeworking & Wellbeing

Watch on-demand videos

Creating a great team environment for home workers and supporting well-being have been hot topics for 2020/21. This virtual Case Study Live is your chance to learn more about approaches taken by Awards finalists at Sensée, BUPA, Home Group, LV= and The Open University. 

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