Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills
Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;
Categories: The Quality & Customer Experience Forum, One-day Workshops, Feedback & Coaching
Understand some of the key models, theories and tools which can simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage your resources.
Categories: The Quality & Customer Experience Forum
The Scientific method is a great way to structure your analysis to produce measurable and repeatable results. In this webinar we will look at:
- What is the scientific method?
- Creating a hypothesis
- Testing your hypothesis