Learning Academy / On-Demand Modules

A-Z On-Demand Modules

See the list below of the available on-demand modules. Join the courses as online modules for just £45pp and pace yourself, with learning modules every month or quarter, to build a development plan for the year that is bespoke to your needs. If you missed the live module you can watch the recording below. Click on any link to view the recorded module.

Accuracy & Confidence

Advanced Forecasting Techniques And Analysis Tools

Advanced Vol & Flex Balancing Strategies

Back Office Waterfall Module 1

Back Office Waterfall Module 2

Back Office Waterfall Module 3

Benchmarking Shrinkage

Bottom Up V Top Down Planning

Building And Optimising Real-Time RAG Models

Communication Planning

Conformance & Adherence Value & Management Methods

Data Visualisation

Dealing With Ad Hoc Requests

Delivering Value With Targets

Descriptive Statistics - Part 1

Descriptive Statistics - Part 2a

Descriptive Statistics - Part 2b

Descriptive Statistics - Part 2c

Driving Strategy Through Capacity Planning

Driving Strategy Through Forecasting

Driving Strategy Through Real-time

Emotional Engagement & The Power Of Stories

Erlang V Linear

Forecastable Metrics

Forecasting & Predictability

Gathering Qualitative Feedback

How To Drive Engagement Though Shift Review

Identifying Opportunities From Patterns & Exceptions

Introduction To Advanced Vol & Flex Balancing Mathematics

Introduction To Capacity Planning

Introduction To Forecasting (With Lessons From The Best In Class)

Introduction To Influencing Skills

Introduction To Real-Time

Introduction To Scheduling (With Lessons From The Best In Class)

Introduction To Shrinkage

Introduction To Stakeholder Management

Introduction To The Insight Cycle

Introduction To The Planning Cycle

Managing Assumptions - Module 1

Managing Assumptions - Module 2

Managing People - Module 1

Managing People - Module 2

Managing People - Module 3

Measure Of Success In Capacity Planning

Measures Of Success For MI And Insight

Measures Of Success For Real Time

Measures Of Success For Scheduling

Measures Of Success In Forecasting

Measures Of Success: Balanced Scorecards

Operating & Budget Plans

Operating Models, Routing Strategies And Skill Design - Module 1

Operating Models, Routing Strategies and Skill Design - Module 2

Performance Records, Data Tables, Rigour And Governance

Planning & Tracking Shrinkage

Planning for Wellbeing

Predictability Of Events

Principles Of Persuasion

Problem Statements & Hypotheses

Root Cause Analysis

Scheduling & Flexibility Toolkit

Shrinkage Calculations

Shrinkage: Tracking, Managing And Optimising

Target Typology

The Back Office Cycle

The Four Lens Model – Delivering The Company’s Strategy

The Pattern Of Great Presentations

The Planning Wheel (Shrinkage)

The Pyramid Principle For Effective Communication

The Quality & Improvement Cycle

The Strategy Pyramid

Threshold & Contingencies

Tiered Shrinkage

Understanding & Managing Sample Bias

Understanding People (Including How To Say No)

Understanding The Flexibility Toolkit

Understanding Your Volatility & Flexibility

Using RAG Models To Take Action

Volatility And Flex In Real Time

Workforce Strategy