Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 24 July 2020

The Four Lens Model – Delivering the company’s strategy

In this module we look at our Strategy Pyramid Model from the perspective of quality and improvement.
- Hear how to reduce conflicts within your organisation
- See how to give focus where it matters
- Learn how to deliver balanced and sustainable value and benefits that support your organisational strategies