The Leadership & Specialist Team

Paul Smedley

Paul Smedley

Founder & Chair

paul@theforum.social
07958 438 712

Phil Anderson

Phil Anderson

Director

Phil.Anderson@theforum.social
01772 797 138

Penny Hicks

Penny Hicks

Membership Engagement Manager

penny@theforum.social
07468 511 523

David Preece

David Preece

Head of Programme Delivery

david.preece@theforum.social

07495 583 086

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist

Alison.conaghan@theforum.social

07540 261 911

Ian Robertson

Ian Robertson

Insight & Customer Experience Specialist

ian.robertson@theforum.social
07736 755 647

Theme picker

The Member Support Team

Karen Hendrie

Karen Hendrie

Membership Support Specialist

karen.hendrie@theforum.social
01383 873 383

Marie Ash

Marie Ash

Membership Assistant

marie.ash@theforum.social

02882 253 374

Isabelle Smith

Isabelle Smith

Executive Assistant

isabelle.smith@theforum.social
0333 123 5960

Janet Cunningham

Janet Cunningham

Executive Assistant

janet.cunningham@theforum.social

0333 123 5960

Leanne McNamee

Leanne McNamee

Communications Assistant

Leanne.McNamee@theforum.social

02882 253 374

Mike Rome

Mike Rome

Design & Digital Marketing Specialist

mike.rome@theforum.social

0333 123 5960

Christine Hackney

Christine Hackney

Finance Assistant

christine.hackney@theforum.social

0333 123 5960

Theme picker


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social