Professional services: Expert support in a nutshell 

All our professional services have one thing in common. Business leaders asked us for a bespoke, tailored solution to their problem – not a theoretical idea, but a practical delivery that moves them forward in a sustainable way.

You may value us at The Forum for conferences, best practice sharing or specialist skills training. You may not know that every year we support members in bespoke projects. If you need an injection of expertise to kick start a change or get a key delivery over the line, have you thought of asking us?

Do you need to accelerate your most important priorities? Do you know what you want but don’t know how to do it? Or you don’t have the right capabilities? Or is there an urgent deadline? Or you want a fresh set of eyes, an external perspective to influence thinking in the organisation?

Our on-site and bespoke work can be as short as a one-day diagnostic or skills assessment. Sometimes it is a longer project or placement, when we connect you with one of a network of associate consultants who are trusted, specialised and long established.

Are you taking advantage of our professional services network?

  • Access to a wide and diverse pool of trusted associate consultants, each with proven practical experience ‘doing the job’ over many years.

  • Coverage from a short diagnostic or skills audit to an interim placement or a project lasting weeks or months. The focus is on results, delivering a significant return on investment.

  • Our work stretches across all four professional communities, with a growing demand in data & insight as well as resource planning and operations strategy.

"We have been incredibly pleased... your support and expertise have enabled the team to grow in confidence, energy and capability.” Benedicte Frew, Skipton Building Society

We offer Consultancy and Interim Resource in all areas of customer contact – Leadership/Operational Management, Change Management, Resource Planning, Insight/Data Analytics, Customer Experience/Quality. If you want to know more about how we can support you and your business please send us an email or call us via the Contact Us page.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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