Professional services: outside expertise and a truly bespoke solution 

Sometimes you know what you want but not how to do it, or you don’t have the right capabilities or there is an urgent deadline. Whether it’s consultancy, training or a discovery audit, all our projects give business leaders a bespoke, tailored solution to their problem – not a theoretical idea, but a practical delivery that has moved them forward in a sustainable way.

The Forum has unparalleled access to a field of experts in the customer contact industry. This resource can by secured to provide a focussed period of external assistance for your business to meet a variety of demands.

Approaches are bespoke and arrangements can be based on competitive day rates or scoped around your requirements. Whichever solution is established as the most appropriate by you for your business, our collective bank of knowledge will support you throughout.

We offer:

  • A dedicated Forum sponsor to ensure that the solution is tailored to your needs and engagement is maintained throughout.
  • Access to the wider Forum team and resources.
  • Extensive skills and knowledge developed through years of working within the industry that deliver significant returns on investment.

We offer Consultancy and Interim Resource in all areas of customer contact – Leadership/Operational Management, Change Management, Resource Planning, Insight/Data Analytics, Customer Experience/Quality. If you want to know more about how we can support you and your business please send us an email or call us via the Contact Us page.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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