Our Member network

Adexchange Dwr Cymru Welsh Water Parliamentary and Health Service Ombudsman
ADT Fire & Security e.on Energy Solutions Ltd Pipkins (UK) Ltd
Agilisys Ember Group Power NI
Airbnb Emovis SAS QStory Ltd
Anaplan Environment Agency QVC
Anglian Water - Insight Equiniti RBS Bank
Anglian Water Metering esure Insurance Services Ltd Riverside Housing
Anglian Water OMC Eurostar International Limited Royal Borough of Greenwich
Anglian Water Services FCA RSA
Arise FLS -Fast Lean Smart RS Components
Aspect Fresenius Kabi Ltd Sabio
Atos/Aegon FSCS Saga Insurance
Aviva UKGI Grant Thornton UK LLP Santander Operations
AXA Direct & Partnerships HMCTS - HM Courts & Tribunals Service Severn Trent Water
B&CE HM Revenue and Customs (HMRC) Shop Direct
Bank of Ireland Hoist Finance Skipton Building Society
Benenden Health HomeAway Vrbo Sky PLC
BGL Group Hyde Housing Sovereign Housing Association
BookingGo Informa SSE PLC
Bright UK Ltd Ingeus Stars Group
British Engineering Services Injixo Ltd Stevenage Borough Council
British Gas Intradiem Student Loans Company
BT - EE iSupply Energy SVL Business Solutions
Budd UK Ltd Jet2 Teleopti Limited
Business Systems KBC Bank Tesco Bank
CACI Kent County Council Thames Water Utilities Ltd
Cactus KnowledgePool Group Ltd The AA
Capita Customer Management L&G Assurance Society Limited (LGAS) The Modular Analytics Company
Capita Electronic Monitoring (EMS) Land Registry The Open University
Capita Group Leeds City Council ThermoFisher SCIENTIFIC
Capita Life & Pensions Regulated Services Ltd Lloyds Banking Group Three Ireland
Capita PIP Loop Transport for London
Charles Tyrwhitt LV= Insurance Ubisoft CRC
Coloplast Motability Operations Verint Systems UK Limited
Computershare NewDay Virgin Atlantic Airways
Contact Centre Partners NFU Mutual Virgin Media UK
Co-operative Banking Group NICE InContact Worldpay
Co-operative General Insurance NICE Systems UK Ltd Yorkshire Ambulance Service
Creation Financial Services North East Ambulance Service Yorkshire Building Society
CustomerSure North Yorkshire County Council Yorkshire Housing
Direct Line Group - Claims Office Depot ZOOM International sa
Direct Line Group - Planning & Insight Openreach Zuto Car Finance
Douglas Jackson Orbit Services

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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