Strength in Numbers
The Value of Community
Richard Brimble

Richard Brimble

Richard Brimble is a Non-Executive Director at the Forum. He is well known to members, having judged in our Awards programme, since 2010, and presented at or attended many of our annual conferences. He is a Forum Hero and a ECCA lifetime achievement award winner. As a Non-Executive Director of the Forum, Richard challenges and questions and offers impartial advice and a different perspective on our plans. He has a natural energy and enthusiasm for our industry and brings additional creativity and industry insight to our board.
Richard is author of Understanding & Learning: keeping the human factor alive in the digital age and Managing Director of Understanding & Learning Limited, known for designing companies to release the potential of people and implementing cross-company transformational change programmes that leave a lasting impression. He brings 35 years’ board level knowledge & experience of our industry and has worked with hundreds of leaders to improve the people experience and differentiate the customer experience across many different sectors in several countries. He built his reputation at companies such as BT, Orange, Verizon, Dutchtone, Symantec, Western Power and Affinity Water.
Richard is passionate about the professionalism of our industry, continual learning and sharing across our communities of best practice. He recognises and appreciates the huge impact the Forum has had on developing people to be the best they can be with methods and tools that enable them to succeed today and tomorrow. He is delighted to be able to bring his experience to our future plans.

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