Professional Development and Accreditation

How to raise the bar and gain recognition by linking accreditation to the Learning Academy, leading up to our 20th Anniversary in 2020!

Investing in your development as an accredited professional

  • For our 20th Anniversary, we are integrating Professional Accreditation with the new Learning Academy, accrediting your commitment to continued development, year on year. 
  • The Academy makes learning & development accessible and affordable for every analyst & manager, with interactive workshops or our new modular learning webinars.  
  • Now accreditation is easy too, by tracking progress with your development through the Learning Academy framework
  • Foundation Level: complete 5 modules & internal signoff.
  • Specialist Level: 10 modules or activities – plus external validation in the wider professional network.
  • Join us in raising standards in customer operations from contact centres or sales operations to digital channels, face-to-face service, back office or mobile (field-based) workforce.

Professional accreditation
4 levels of accreditation, linked to your personal learning & development

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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