Alison Conaghan, Customer Contact Specialist
02871 219 450
Alison supports the Senior Customer Contact Specialists and is responsible for updating our website and ensuring that members are kept up to date with our activities via all forms of communication.
Alison began her career in Contact Centres in 1999 as an agent. Following four years taking calls and answering emails for various clients in the outsourcer Stream International Alison joined the Resource Team. This included various roles including intraday, planning, forecasting and scheduling within a multi site, multi lingual environment.
Alison then moved to gem in a similar role where she was part of a team that implemented a new WFM solution.
Just before joining The Forum, Alison spent three months working as a National Workforce Co-ordinator at the National Pandemic Flu Service where she helped create the processes.