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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Leeds Bradford Airport Planning Team

2024 Planning Awards

Leeds Bradford Airport Planning Team
This team revolutionised operations by adopting data-driven planning, refining stakeholder engagement, and streamlining processes, planning for security operations. Customer satisfaction saw huge improvements following queue times plummeting from 24 to 6.5 minutes and improved communication internally optimised resource planning and reduced errors. They removed inefficiencies, boosted employee satisfaction, and were able to attract high-quality recruits as a result. Through a culture of innovation and collaboration, they set a new standard for excellence in the aviation industry.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies

eBay Real-time Team

2024 Planning Awards

eBay Real-time Team
eBay’s Real-Time team has revolutionised risk management with its proactive approach and collaborative ethos. Quantifiable results show significant time savings and workload reductions, thanks to retiring outdated processes and implementing informative playbooks. Challenges that once hindered efficient risk management have been eliminated, promoting transparency and trust across the organisation. The team’s resilience in a rapidly evolving landscape has helped drive these improvements.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Awards Case Studies

Customer Centricity at Water Plus

2024 Innovation & Transformation Awards

Customer Centricity at Water Plus
Water Plus, a prominent business water retailer, embarked on a journey to streamline their customer service processes through the implementation of a pod way of working. This case study delves into their innovative approach, challenges faced, and the remarkable outcomes achieved. By prioritising customer-centricity and investing in employee development, they have set a benchmark for excellence in the industry, paving the way for sustained growth and customer satisfaction.
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Categories: Library, Improvement & Quality, Strategy & Leadership, Awards Case Studies

Driving Operational Excellence at TSB

2024 Innovation & Transformation Awards

Driving Operational Excellence at TSB
The TSB Planning team have demonstrated the importance of collaboration, skill development, and innovative tools in driving operational excellence within organisations. By creating a culture of open communication, embracing upskilling initiatives, and leveraging data-driven insights, teams can enhance performance, drive innovation, and achieve sustainable growth. This transformation has seen the adoption of Power BI and the transition from using excel spreadsheets to the implementation of a real-time alert system.
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Categories: Library, Planning & Resourcing, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies

Business Evolution at OVO Energy

2024 Innovation & Transformation Awards

Business Evolution at OVO Energy
OVO Energy epitomised the intricate balance between innovation and transformation, underscored by the team’s dedication to strategic planning, technological advancement, and people-centric growth. The journey towards staying competitive requires strategic planning, agile processes, and a people-centric approach. This case study provides the essence of this journey, highlighting the challenges, strategies, and future vision of a dynamic team.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Awards Case Studies

Empowering Teams through Innovative Workforce Management at Motorway

2024 Innovation & Transformation Awards

Empowering Teams through Innovative Workforce Management at Motorway
The implementation of the workforce management tool exemplifies Motorway’s commitment to innovation and employee empowerment. Through effective communication, strategic planning, and a flexible approach to change, the team successfully navigated through challenges, ultimately enhancing operational efficiency and fostering a work environment conducive to growth and success.
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Categories: Library, Planning & Resourcing, Improvement & Quality, Strategy & Leadership, Awards Case Studies

Enhancing Operational Efficiency at Leeds Bradford Airport

2024 Innovation & Transformation Awards

Enhancing Operational Efficiency at Leeds Bradford Airport
In a bid to bolster operational efficiency and foster employee engagement, Leeds Bradford Airport undertook a transformative journey built on core planning principles and operational effectiveness. Through candid discussions and strategic foresight, the team navigated challenges and harnessed opportunities, heralding a new era of organisational resilience and employee empowerment.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies

Driving global standardisation & the power of effective communication at indeed

2024 Innovation & Transformation Awards

Driving global standardisation & the power of effective communication at indeed
The integration of the WFM team into operations was hailed as a game changer with tangible value, from strategic support to operational efficiency gains. The transformative power of consistent messaging, stakeholder support, and a clear plan for the future emerged as catalysts for success. By leveraging ‘playbook’ meetings to align resources with forecasted service levels, the team maintained stellar performance amidst challenges.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Awards Case Studies

Firstflex: Collaborative Problem-Solving at Firstsource

2024 Innovation & Transformation Awards

Firstflex: Collaborative Problem-Solving at Firstsource
Innovation isn’t just about groundbreaking ideas; it’s about promoting a culture where every voice is heard, and every challenge is met with collaborative solutions. Firstflex illustrates how it allows team members to engage in various projects based on their interests. Learn how Firstsource developed their own technology in pursuit of sustainability, underscoring the team’s commitment to fostering innovation from within.
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Categories: Library, Planning & Resourcing, Strategy & Leadership, Learning & Development, Awards Case Studies

Inspiring Personal and Professional Development at eBay

2024 Innovation & Transformation Awards

Inspiring Personal and Professional Development at eBay
Learn how eBay are nurturing personal and professional growth within the team, underlining the organisation’s commitment to continuous improvement and talent development. By prioritising personal and professional growth, eBay is poised to unlock the full potential of its workforce, driving sustained success and organisational resilience in the ever-evolving business landscape.
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Categories: Library, Planning & Resourcing, Improvement & Quality, Strategy & Leadership, Learning & Development, Awards Case Studies

Operational Readiness

Operational Readiness
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
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Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel

How to unlock value in moving to the cloud

How to unlock value in moving to the cloud
In such a complex technology marketplace, how do we make the right strategic choices? Nigel Medforth uncovers how to set yourself up for success with a customer and user-led IT project, and not the other way around.
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Categories: Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership

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e: jobs@theforum.social
t: 0333 123 5960
 
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Dave Vernon - Director
e: dave.vernon@theforum.social
t: 07956 497 800