Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Best Practice in Quality & Improvement Assisted Learning Pathway

Published on 09 September 2023

Best Practice in Quality & Improvement Assisted Learning Pathway

w/c 9th September 2024, Virtual Learning

Event date: 09/09/2024 13:00 - 13/09/2024 14:30 Export event

Put customer experience at the heart of a positive performance and development culture for colleagues and learn new approaches to driving improvement in your role. This course is for professionals, who want to make a tangible difference over the coming year, by changing or establishing robust frameworks for quality and improvement, based on proven methods.

  • Kick off with a virtual learning week, with the option to watch some pre-recorded videos in advance, to spread the workload.  
  • For the following months, you dig deeper, with our online learning modules and dedicated tutors for every cohort.
  • Gain professional accreditation and a completion certificate at the end of the programme.
  • All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Assisted Learning Pathway

  • Kick off with a virtual learning week, 1-2 hours each day.  
  • For the following months, you dig deeper, opting in to as much support as you require: specialist online learning modules, videos or case studies and discussion, with dedicated tutors for every cohort.
  • Join us for final workshop at the pathway end, where you come together as a group for further training, to crystallise your new network and plan the next stage of your development journey.
  • Gain accreditation and a certificate at the end of the programme, if you opt in to the full programme of learning, with a Certificate of Commendation for those who achieve outstanding results!
  • All at the standard price of just £1,295+VAT per person - to support you in making change happen in your workplace. 

Through the programme, you will:

  • Learn how to put customer experience and quality at the heart of your operating model & culture.
  • Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work.
  • Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change.
  • See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.

Course Date
Start Date Location
w/c 9th September 2024 Virtual Kick-off

Price
Price £1295
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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Categories: The Quality & Customer Experience Forum, Workshops, ALP Best Practice in Quality & Continuous Improvement

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