Gallup has found that 70% of the variance in team engagement is determined solely by the manager. Managers are the difference between success and struggle.

1. Focus on Frontline Colleagues

Acknowledge the Impact of Managers — Recognise the pivotal role Managers play in shaping the overall employee experience. Avoid relying solely on simplistic target-setting based on available data and consider the nuanced aspects of effective management. Empower Managers to build an environment where failure isn’t always perceived as a negative and turn it into an ongoing opportunity for incremental improvement. The training and skills you develop within your Managers is crucial to create the right environment.

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This article was first published in the 2024 Best Practice Guide - Shaping the Future

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