Planning & Insight in the Back Office Assisted Learning Pathway
Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.
After this session, you will understand;
- The key elements of capacity plans and backlog management - How to set up effective data, reporting & comms plans - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting
Building and optimising Real-time RAG Models
Drive decisions and continuous improvement by building effective RAG status trigger for actions, which engage the operation and improve performance. This module follows the “Using RAG models to take action”.
- Learn how to set appropriate thresholds for in-day reporting - Understand different ways of engaging the operation - Create a learning mechanism to drive continuous improvement
Best Practice in Planning Assisted Learning Pathway
Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.
After this course, you will;
- See how each planning stage impacts others - Explore the importance of handoffs and the data journey - Understand the importance of shrinkage and forecasting in maintaining an effective plan
Capacity Planning, Forecasting & Budgets Assisted Learning Pathway
This course gives you knowledge to support you in your role and overcome the obstacles you face, to help you create a culture of data-driven decision making.
After this course, you will understand;
- The key numbers in a capacity plan & how to explain them - How plans & forecasts flows from strategy & budgets through the entire planning cycle - Managing data to ensure a single version of the truth
Scheduling & Wellness: Managing Flexibility Assisted Learning Pathway
Learn about lifestyle and wellness options that help balance people with business needs and explore the volatility of your operations’ workload.
- How to analyse your flexibility requirements and opportunities - What options are available to improve your coverage while supporting wellness & lifestyle - How to develop a flexibility strategy that is a corporate asset
Operational Readiness & Effectiveness Assisted Learning Pathway
Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.
- The role of Real-Time and how to add most value as analysts - The predictability/impact of events. How to set effective triggers and actions - How to analyse your flexibility demands and manage shrinkage
Planning & Insight in Field & Branch Operations
- The key drivers of performance and how to explain them - How to set up effective data, reporting & comms plans - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting