Planning & Insight in the Back Office Assisted Learning Pathway
Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.
After this session, you will understand;
- The key elements of capacity plans and backlog management - How to set up effective data, reporting & comms plans - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting
Best Practice in Insight, Reporting and Analysis Assisted Learning Pathway
Learn the secrets of great analysis and reporting that drives action, whether working on resourcing, customer, performance, analytics or other types of data.
- What good looks like: with examples, trends, top tips and pitfalls to avoid - How reports & presentations can drive brilliant learning - Methods to improve data structure, accuracy and analysis
Planning & Insight in Field & Branch Operations
Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.
- The key drivers of performance and how to explain them - How to set up effective data, reporting & comms plans - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting