Workshop Programmes and Assisted Learning Pathways

Our new workshop programmes for 2020 are continually updated with examples of the latest developments. They build skills in interactive ways, so you learn alongside others and explore how to implement new approaches.

Best Practice in Quality & Continuous Improvement

9th June, Birmingham

Put customer experience at the heart of a positive performance culture for colleagues and learn new approaches to driving improvement in your role.

After this session, you will understand;

  • Behaviour-based quality & alternatives to just ‘ticking a box’
  • How to apply a variety of techniques to drive improvement
  • What good looks like: trends, opportunities & pitfalls to avoid in a digital age

1-Day Feedback & Coaching for analysts

Date TBC

Learn techniques and explores coaching in the context of feedback and performance improvement as colleague, mentor or manager. After this course, you will;

  • Understand the role of feedback and be able to articulate best practice
  • Have developed and practised coaching skills
  • Know how to use coaching style questions to deliver feedback

1-Day Influencing Skills for Analysts & Managers

Date TBC

Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;

  • Understand the concept of influencing vs manipulation
  • Be able to apply social styles and six key principles to aid influencing
  • Appreciate how humans make decisions
  • Take away methods to try in the workplace

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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