In association with

Workforce Scheduling & Planning Analyst, Newburn

Role: Workforce Scheduling & Planning Analyst
Company: North East Ambulance Service
Salary: Agenda for Change Band 5 - £24,214 to £30,112 per annum.
Location: Ambulance Headquarters, Newburn.

An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters, as a Workforce Scheduling and Planning Analyst. In this role, you will play an integral role in the development and maintenance of a set of flexible shift patterns; utilising the Trust’s WFM system to achieve optimal results / minimal shift inflex. This is vital in ensuring that we efficiently schedule and plan to meet the significant demands of the c.1.6 million calls we handle annually across NHS111, 999 and Patient Transport Services.

The post holder will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, using this analysis to build recommendations around future performance.

You will need to have:

  • A degree or significant relevant knowledge of workforce scheduling and optimisation in a Contact Centre environment.
  • Experience in workforce management and managing large scale change.
  • Recognised qualifications in Microsoft Excel to an advanced level or demonstrable skills gained through significant experience.
  • Specialist knowledge in terms of industry standard techniques – such as Erlang calculations – together with a hands on knowledge of workforce management systems.

We are already one of the best-performing services across NHS111 and 999 and are one of only two Ambulance services who also multi-skill our Health Advisors. And this must continue – particularly as we embark on a new, 5-year NHS 111 contract. Therefore, your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets – all designed to ensure patient safety.

For informal enquiries please contact Daniel Lowrie (Workforce Scheduling and Planning Manager) via email to
Vacancy closes on 18th April 2019

Applications should be submitted via NHS Jobs website quoting referene 340-WSPA-03-19



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