In association with

Business Planning Manager, South Yorkshire

Job Ref: DJPF1232
Job Title: Business Planning Manager
Location: Sheffield / South Yorkshire
Salary: Up to £42,000 Plus Benefits
Employment Type: Permanent

As Business Planning Manager you will manage and develop a team of Planning specialists to deliver resource models and business plans which ensure resource requirements are accurately forecasted and service levels are achieved.

Some of the Responsibilities include:

  • Manage, motivate and develop a team of planning specialists, maximising capability within the team through strengthening their ability to deliver excellent results.
  • Formulate actual and future resource requirements to support business decisions around training and recruitment
  • Own the forecasting process for the accounts within remit in line with contractual requirements/agreed client governance. Implement most effective methodology to drive forecast accuracy.
  • Analyse client information, such as long term forecasts and multichannel strategies to improve the efficiency of their business through better utilisation of their resources.

If you are interested to apply:

  • Knowledge of planning theories and forecasting methods
  • High level understanding of how Call Centre operations work
  • Knowledge of Call Centre switches/network level routing /skill based routing
  • Knowledge and application of Planning specific software – Aspect, Aspect Perform and eWFM
  • Knowledge of commercial mechanisms used in outsourcing
  • Experience of planning space/seating requirements
  • Experience working with/leading off-shore teams
  • Excellent Excel knowledge
  • Excellent communication and influencing skills
  • Experience of large scale, multiple client/dimension resource planning
  • People management experience
  • Strong analytical skills
  • Ability to propose creative solutions rather than tried and tested methods
  • Excellent presentation skills

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.



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