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Resource & Capacity Planning Manager, York

Role: Resource & Capacity Planning Manager
Company: Beneden Health
Location: York
Salary: Circa £40,500 per annum, pro-rata
Closing Date: 9am, Friday 7th December 2018

Description of the Role
We are a not for profit mutual society where our healthcare and insurance products provide support and reassurance to our members. Our heritage is very important to us at Benenden Health; however we are focused on looking forward and working to achieve our strategic objectives.

We are currently recruiting for an exciting opportunity, the role of Resource and Capacity Planning Manager to work to with our Operational Areas (including Contact Centre). Reporting to the Senior Finance Manager, this role will be responsible for developing and maintaining accurate supply and demand forecasts and providing recommendations to support the business in making optimum use of available resource to achieve service level targets.

Key responsibilities will include:

  • Own, lead and manage the Resource Planning function for Benenden Health and wider Group where necessary
  • Ensure the business is staffed appropriately to handle forecasted contact volume within agreed KPI’s
  • Work with the wider FP&A team to ensure business resource is used economically and feed into the quarterly planning process
  • Ensure the business has access to forecasts (short and long range) and planning related reporting to make informed business decisions
  • Fully support and influence the business on technical solutions related to contact channels and customer journeys
  • Mentor and develop Resource Planning Analyst to deliver on their objectives supporting the Business

The successful candidate will ideally be educated to Degree level; they will also have advanced Excel data manipulation and analysis skills. They will have prior experience of forecasting/scheduling across a complex, multi-disciplinary Customer Service Function and
previous experience with Verint Workforce Management (Impact 360) and Avaya telephony routing would be desirable.

As a valued colleague, we offer you a competitive salary, generous annual leave entitlement, excellent defined contribution pension scheme, free onsite gym, free car parking and the opportunity to join a fun and highly professional team.

Closing Date
9am, Friday 7th December 2018
If you have not heard from us within 2 weeks of the closing date, please consider your application to be unsuccessful in this instance.

Further Information
For further information about this role and working at at Benenden Health please visit
To apply for this position please provide a covering letter detailing your suitability for the role along with your CV to



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